Basic Information

Course Code:

AML 205

Course Name:

Health Services Management

Language of Instruction:

Turkish

Course Type:

Class

Course Level:

Pre Bachelor

ECTS:

2.00

Instructor:

Öğr. Gör. Eda ARICI

Course Objectives

To master the concepts of health and health services, to gain basic knowledge on the management of health services and to be able to evaluate the management of health services in Turkey.

Course Content

Basic Concepts in Management and Historical Development of Management, Functions of Management, Concepts of Health and Health Services, Classification and Functions of Health Services, Development and Organization of Health Services in Turkey, National Health Policies, International Health Policies, Hospital Management, Financing of Health Services, Human Resources Management in Healthcare Organizations, Marketing Management in Healthcare Organizations, Public Relations and Communication in Healthcare Organizations, Patient Rights and Ethics in Healthcare Organizations.

Course Content

Basic Concepts in Management and Historical Development of Management, Functions of Management, Concepts of Health and Health Services, Classification and Functions of Health Services, Development and Organization of Health Services in Turkey, National Health Policies, International Health Policies, Hospital Management, Financing of Health Services, Human Resources Management in Healthcare Organizations, Marketing Management in Healthcare Organizations, Public Relations and Communication in Healthcare Organizations, Patient Rights and Ethics in Healthcare Organizations.

Prerequisites / Corequisites

None

Course Books / Materials / Recommended Resources

Printed documents, Lecture Presentation Slides

Learning Outcomes

Code	Description
LO1	Learning health-related concepts and practices.
LO2	Know the characteristics of health services and make their classification
LO3	Describe the characteristics, functions and classification of hospitals
LO4	Know the concept of health management and define the functions of management.
LO5	Understanding Human Resources Management in Healthcare

Weekly Course Content

Week	Content
1	Basic Concepts in Management
2	Functions of Management
3	Health and Health Services Concepts
4	Classification and Functions of Health Services
5	Development and Organization of Health Services in Turkey
6	National Health Policies-International Health Policies
7	Hospital Management
8	Midterm Exam
9	Healthcare Financing
10	Human Resources Management in Healthcare Organizations
11	Marketing Management in Healthcare Businesses
12	Public Relations and Communication in Healthcare Organizations
13	Patient Rights and Ethics in Healthcare Organizations
14	General Review and Course Evaluation

Workload Calculation

Activity	Count	Duration (Hours)	Total
Attendance	14	2.00	28.00
Post-Class Individual Study	14	2.00	28.00
Midterm Exam/Preparation	7	2.00	14.00
Final Exam/Preparation	7	2.00	14.00
Total Workload (Hours)			84
ECTS Credit (Workload / 25)			3

Assessment

#	Assessment Type	Contribution (%)
1	Midterm Exam	%40
2	Final Exam	%60
TOTAL		%100

PO - LO Matrix

PO \ LO	LO1	LO2	LO3	LO4	LO5
PO-1
PO-2
PO-3
PO-4
PO-5
PO-6
PO-7
PO-8
PO-9
PO-10
PO-11
PO-12
PO-13
PO-14
PO-15

1

Low Contribution

2

Medium Contribution

3

High Contribution

Teaching and Learning Methods

#	Method Name	Description	Tools
1	Lecture (expository teaching), interactive discussion	Listening and taking notes.	Standard classroom technologies, multimedia tools (projector, computer, digital presentations)

Academic Integrity and Artificial Intelligence

Violations of academic integrity include, but are not limited to, cheating or attempted cheating, plagiarism, presenting false information or citations, facilitating dishonest acts by others, obtaining exams without permission, using previously completed work without informing the instructor, and altering the academic work of other students. Any violation of academic integrity is a serious academic offense and will result in consequences under the University's disciplinary rules.

Sustainable Development Goals