TRM 1017 - Communication Technologies in Tourism

Basic Information

Course Code:

TRM 1017

Course Name:

Communication Technologies in Tourism

Language of Instruction:

English

Course Type:

Class

Course Level:

Bachelor

ECTS:

4.00

Instructor:

Doç. Dr. Gözdegül BAŞER

Course Objectives

The aim of the course is to give the basic information, provide analytical thinking skills, teach the efficient communication components, communication with different cultures, have competency in perception, listening, feedback.

Course Content

This course concerns efficient communication channels, communication theory, communication problems and issues related to efficient communication. Topics like cultural differences, verbal and non-verbal communication, body language, listening, feedback, use of language, perception, empathy, personality differences, efficient presentation are covered in this course.

Prerequisites / Corequisites

None

Course Books / Materials / Recommended Resources

Powerful People Skills, Heather Hansen Understanding Human Communication, Adler, Rodman, Oxford Press, New York

Learning Outcomes

Code	Description
LO1
LO2
LO3
LO4
LO5

Weekly Course Content

Week	Content
1	Introduction
2	Introduction to Communication
3	Perception, the self and communication
4	Language
5	Listening
6	Nonverbal language - Body Langauge
7	Nature of groups, cultural influences
8	Midterm
9	Feedback, solving communication problems
10	Using the right words, asking the right questions
11	Presentation techniques
12	Presentation techniques
13	Presentations
14	Presentations
15	Final Exam

Workload Calculation

Activity	Count	Duration (Hours)	Total
Attendance	14	3.00	42.00
Midterm Exam/Preparation	1	35.00	35.00
Final Exam/Preparation	1	46.00	46.00
Homework	1	20.00	20.00
Total Workload (Hours)			143
ECTS Credit (Workload / 25)			5

PO - LO Matrix

PO \ LO	LO1	LO2	LO3	LO4	LO5
PO-1
PO-2
PO-3
PO-4
PO-5
PO-6
PO-7
PO-8
PO-9

1

Low Contribution

2

Medium Contribution

3

High Contribution

Teaching and Learning Methods

#	Method Name	Description	Tools
1	Lecture (expository teaching), interactive discussion	Listening and taking notes.	Standard classroom technologies, multimedia tools (projector, computer, digital presentations)
2	Controversial Course	Listening and comprehension, critical thinking	Standard classroom technologies, multimedia tools, projector, computer, overhead projector

Academic Integrity and Artificial Intelligence

Violations of academic integrity include, but are not limited to, cheating, plagiarism, submitting another person’s work as one’s own, and using the work of an instructor or any other person without permission. Any violation of academic integrity is considered a serious academic offense and may result in disciplinary action. Artificial intelligence tools may be used only for grammar correction, language polishing, writing support, and general academic assistance. However, directly copying and pasting AI-generated content and submitting it as an assignment, project, report, or any other academic work will be considered a violation of academic integrity and plagiarism. Students are responsible for ensuring that all submitted work reflects their own original effort.

Sustainable Development Goals