ANTALYA BİLİM UNIVERSITY
Course Information Package

TRM 1017 - Communication Technologies in Tourism

Basic Information

Course Code:
TRM 1017
Course Name:
Communication Technologies in Tourism
Language of Instruction:
English
Course Type:
Class
Course Level:
Bachelor
ECTS:
4.00
Instructor:
Doç. Dr. Gözdegül BAŞER

Course Objectives

The aim of the course is to give the basic information, provide analytical thinking skills, teach the efficient communication components, communication with different cultures, have competency in perception, listening, feedback.

Course Content

This course concerns efficient communication channels, communication theory, communication problems and issues related to efficient communication. Topics like cultural differences, verbal and non-verbal communication, body language, listening, feedback, use of language, perception, empathy, personality differences, efficient presentation are covered in this course.

Prerequisites / Corequisites

None

Course Books / Materials / Recommended Resources

Powerful People Skills, Heather Hansen Understanding Human Communication, Adler, Rodman, Oxford Press, New York

Learning Outcomes

Code Description
LO1
LO2
LO3
LO4
LO5

Weekly Course Content

Week Content
1 Introduction
2 Introduction to Communication
3 Perception, the self and communication
4 Language
5 Listening
6 Nonverbal language - Body Langauge
7 Nature of groups, cultural influences
8 Midterm
9 Feedback, solving communication problems
10 Using the right words, asking the right questions
11 Presentation techniques
12 Presentation techniques
13 Presentations
14 Presentations
15 Final Exam

Workload Calculation

Activity Count Duration (Hours) Total
Attendance 14 3.00 42.00
Midterm Exam/Preparation 1 35.00 35.00
Final Exam/Preparation 1 46.00 46.00
Homework 1 20.00 20.00
Total Workload (Hours) 143
ECTS Credit (Workload / 25) 5

Assessment

# Assessment Type Contribution (%)
1 Midterm Exam %30
2 Homework %20
3 Final Exam %50
TOTAL %100

PO - LO Matrix

PO \ LO
LO1
LO2
LO3
LO4
LO5
PO-1
PO-2
PO-3
PO-4
PO-5
PO-6
PO-7
PO-8
PO-9
1
Low Contribution
2
Medium Contribution
3
High Contribution

Teaching and Learning Methods

# Method Name Description Tools
1 Lecture (expository teaching), interactive discussion Listening and taking notes. Standard classroom technologies, multimedia tools (projector, computer, digital presentations)
2 Controversial Course Listening and comprehension, critical thinking Standard classroom technologies, multimedia tools, projector, computer, overhead projector

Academic Integrity and Artificial Intelligence

Violations of academic integrity include, but are not limited to, cheating, plagiarism, submitting another person’s work as one’s own, and using the work of an instructor or any other person without permission. Any violation of academic integrity is considered a serious academic offense and may result in disciplinary action. Artificial intelligence tools may be used only for grammar correction, language polishing, writing support, and general academic assistance. However, directly copying and pasting AI-generated content and submitting it as an assignment, project, report, or any other academic work will be considered a violation of academic integrity and plagiarism. Students are responsible for ensuring that all submitted work reflects their own original effort.

Sustainable Development Goals

SDG 8
SDG 16